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General
Q: Do you have this product in a different size, version, or color?A: We have many different sizes and styles available, however, if you don't find what you are looking for now, please check back often as we are constantly getting new items in.
Q: Will you accept a Money Order, a Western Union, or a bank transfer as a method of payment?
A: Unfortunately, due to security considerations, we are unable to accept these types of payments at this time.
Q: I just created an order that I will need to cancel, because I have purchased the wrong item or size. How do I cancel my order?
A: Please e-mail us at support@shoeboxsavings.com as soon as possible, with "CANCEL MY ORDER" in the title of your message. If there is sufficient time to catch and cancel your order prior to shipment, we will be glad to accommodate your request. If your order does ship before we are able to see and accommodate your request, you may return the item to us under our Return Policy, once you have received it. Please see our "Return Policy" page for instructions on how to return your item.
Q: If I become a Shoebox Savings member, will my e-mail address be shared?
A: Your information is as important to us as it is to you! Your information is never shared with anyone who does not need to see it to complete your order!
Shipping
Q: Has my order shipped yet
and if so, can I get my tracking number?
A: All orders are shipped within 1-2 business days of when payment clears. We will send you an e-mail with the tracking information once your item ships out or if you think you are not getting your e-mails you can check the status of your order easily by going to http://checkout.channeladvisor.com/checkout/1252/CheckoutLookup.asp? and clicking on the "order status" link. If you have any questions please feel free to e-mail support@shoeboxsavings.com.
Q: Do you ship to my location?
A: If you are able to create an order and select a shipping method at the checkout, we are able to offer direct shipment to your location. However, if you country is not listed, you must use Bongo's personal shopper service.
Q: Will you declare my international shipment as a "Gift" or at a lower value?
A: All international shipments are declared as a personal "Gift"and at the purchase price.
Q: Are Customs/Import fees included in the cost of shipping displayed at the checkout?
A: No. Customs fees, taxes, brokerage, or any other import-related fees will be due upon delivery to the receiving country or their processing agents. All international shipments are declared as a personal "Gift".
Q: Do you offer combined shipping?
A: We offer free Ground shipping to the Continental U.S.! On orders that do not qualify for free shipping, shipping is automatically combined at checkout, based on the total weight of the items in your shopping cart.
A: We process all returns within 1-4 business days of when they are received.
Q: Can I exchange my product for a different product?
A: Yes and No! Due to variances in product availability, we are unable to offer direct exchanges. However, if you select "store credit" when you return a product it can be used for a future purchase with us. Please note, we are unable to offer store credits on Amazon purchases.
Q: What if I select "store credit" and then am unable to find a new product I want to purchase from your store?
A: No problem! As long as you let us know within 30 days of when your store credit was issued, we can transfer your store credit to a refund for you.
Q: What do I do if my item becomes defective upon use?
A: In the event that an item becomes defective upon use within 30 days of the purchase date, please contact us at support@shoeboxsavings.com. Defective international items will be handled on a case by case basis.
A: All orders are shipped within 1-2 business days of when payment clears. We will send you an e-mail with the tracking information once your item ships out or if you think you are not getting your e-mails you can check the status of your order easily by going to http://checkout.channeladvisor.com/checkout/1252/CheckoutLookup.asp? and clicking on the "order status" link. If you have any questions please feel free to e-mail support@shoeboxsavings.com.
Q: Do you ship to my location?
A: If you are able to create an order and select a shipping method at the checkout, we are able to offer direct shipment to your location. However, if you country is not listed, you must use Bongo's personal shopper service.
Q: Will you declare my international shipment as a "Gift" or at a lower value?
A: All international shipments are declared as a personal "Gift"and at the purchase price.
Q: Are Customs/Import fees included in the cost of shipping displayed at the checkout?
A: No. Customs fees, taxes, brokerage, or any other import-related fees will be due upon delivery to the receiving country or their processing agents. All international shipments are declared as a personal "Gift".
Q: Do you offer combined shipping?
A: We offer free Ground shipping to the Continental U.S.! On orders that do not qualify for free shipping, shipping is automatically combined at checkout, based on the total weight of the items in your shopping cart.
Returns
Q: How long will it take to process my return?A: We process all returns within 1-4 business days of when they are received.
Q: Can I exchange my product for a different product?
A: Yes and No! Due to variances in product availability, we are unable to offer direct exchanges. However, if you select "store credit" when you return a product it can be used for a future purchase with us. Please note, we are unable to offer store credits on Amazon purchases.
Q: What if I select "store credit" and then am unable to find a new product I want to purchase from your store?
A: No problem! As long as you let us know within 30 days of when your store credit was issued, we can transfer your store credit to a refund for you.
Q: What do I do if my item becomes defective upon use?
A: In the event that an item becomes defective upon use within 30 days of the purchase date, please contact us at support@shoeboxsavings.com. Defective international items will be handled on a case by case basis.
